Privacy Policy
Effective Date: 31 March 2026
Business Name: Next Generation Cleaning Services
Website: www.nextgencleaningservices.com.au
1. Introduction
Next Generation Cleaning Services ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988.
By using our website or contacting us, you agree to this Privacy Policy.
2. What Information We Collect
Personal Information
We collect personal information that you voluntarily provide when contacting us, including:
- Your name
- Email address
- Phone number (if provided)
- Any information included in your enquiry
We do not collect sensitive information.
Website Usage Information
We may collect limited, non-identifying information about how visitors use our website. This may include:
- Pages visited
- Time spent on pages
- Referring websites
- Browser and device type
This information does not identify you personally.
3. How We Collect Information
We collect personal information when you:
- Submit an enquiry through our website
- Contact us via email
We may also automatically collect limited website usage information using a privacy-focused analytics tool.
We do not use cookies for advertising or marketing purposes.
4. Website Analytics
We use Umami Analytics to understand how visitors use our website and to improve its performance.
This tool collects limited, non-identifying information such as:
- Pages visited
- Referring websites
- Browser and device type
Umami Analytics is designed to protect user privacy and does not use cookies or collect personally identifiable information.
5. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotes and service information
- Communicate with you regarding your request
We will only use your personal information for marketing if you have provided consent.
6. Disclosure of Information
We do not sell, rent, or trade your personal information.
We may disclose your information to:
- Employees or contractors where necessary to respond to your enquiry
- Service providers who assist with website or email operations
These parties are required to handle your information in accordance with applicable privacy laws.
7. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your information is stored securely and retained only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.
8. Overseas Data Storage
Some website usage data collected through Umami Analytics may be stored on secure servers located outside Australia.
We take reasonable steps to ensure that any overseas service providers handle this information in accordance with applicable privacy laws.
9. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.
To make a request, please contact us using the details below.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: admin@nextgencleaningservices.com.au
13. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details above. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.